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Pembrokeshire Association  
                                     of Voluntary Services                                        
Customer Satisfaction Survey
Q1
Q2
   
   
   
Q3 As we hold information on a database, can we make the above information available to the public upon request, for them to access your services?
 
Section 1 - Information about your Organisation
Q4 Is your organisation:
 
Q5 Where in Pembrokeshire is your organisation active? (Please select all that apply)
 
 
Q6 What is your primary theme of work? (Please select one)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
   
Q7
Q8 What is the legal status of your organisation?
 
 
 
 
 
 
 
Q9 Are you a registered Charity?
 
Q10 What is your approximate annual turnover?
 
Q11 What are your top three sources of income? (Please put 1, 2 and 3 in the relevant boxes)
 
 
 
 
 
 
 
 
 
 
Q12 How many paid staff does your organisation employ?
   
   
Q13  
Q14 Does your organisation host volunteers?
 
Q15  
Q16 Approximately, what is the total number of volunteer hours delivered each week?
 
 
 
 
 
   
Section 2 - PAVS Services
Q17 Below is a list of services provided by PAVS. Please tick the boxes for services you have used. Please tick all that apply.
 
Volunteering - This includes help with: Recruiting and managing volunteers & developing good practice                                                                                                                                  
 
Joint Working - This includes help with: Joint working with statutory bodies (e.g. County Council or Hywel Dda Local Health Board) and other third sector organisations & keeping up to date with local and national policies and strategies that affect the third sector
Equipment  and Room Hire
 
Funding Support -  This includes help with: Tailored support for organisations to obtain funding & delivering funding workshops
Desk Rental
 
Organisational Development Support - This includes help with: Developing governing documents and policies, registering as a Company, CIC or Charity & trustee training and support - good governance
Office Support - This includes help with: Photocopying, bulk printing, laminating and binding
 
Training - This includes: Training  programmes on a variety of topics & the promotion of courses  relevant to the third sector
Financial Support - This includes help with: Payroll services                                                                                                                                                              
 
Technology Support - This includes help with: Improving your organisation's web presence, technology consultancy and ICT reviews for your organisation, choosing the right computer and software, networking support & new technologies, such as "cloud computing"                                                                                                                                        
Third Sector Representation - This includes support with: Accessing third sector networks (e.g Health, Social Care and Well Being and Young People and Carers), getting your voice heard at strategic and planning meetings & responding to consultations                                                                                              
 
None
 
Q18 Please tell us why you have not used any of PAVS' services (tick all that apply)
 
 
 
   
 
These questions are about Volunteering Pembrokeshire (PAVS' volunteering service)
Q19 How useful did you find the service offered by Volunteering Pembrokeshire?
 
Q20 What were the benefits to your organisation of using these services? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q21
 
Q22
These questions are about Equipment and Room Hire
Q23 How useful did you find the equipment and room hire services?
 
Q24 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q25
These questions are about Desk Rental
Q26 How useful did you find the desk rental service?
 
Q27 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q28
These questions are about Office Support
Q29 How useful did you find the office support service?
 
Q30 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q31
These questions are about the Financial Support service
Q32 How useful did you find the financial support service?
 
Q33 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q34
These questions are about Representation and Joint Working  
Q35 How useful did you find the  representation and joint working service?
 
Q36 What were the benefits to your organisation of using these services? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q37
These questions are about Funding Support
Q38 How useful did you find the funding support service?
 
Q39 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.  
 
 
Q40
These questions are about Organisational Development Support
Q41 How useful did you find the organisational development support service?
 
Q42 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.
 
 
Q43
These questions are about Training
Q44 How useful did you find the training you have been offered or undertaken?
 
Q45 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to describe other benefits, if relevant.  
 
 
Q46
These questions are about Technology Support
Q47 How useful did you find the technology support service?
 
Q48 What were the benefits to your organisation of using this service? Listed below are some suggestions but please use the 'Other' box to desribe other benefits, if relevant.  
 
 
Q49
These questions are about PAVS values
PAVS has identified the following values which underpin its work. Please tell us how well you think we live up to these values.
Q50 Enthusiasm
 
Q51 Competence
 
Q52 Inclusiveness
 
Q53 Collaboration
 
Q54 Innovation
 
Q55 Sustainability
 
These questions are about your communications with PAVS
Q56 Do you use the PAVS website?
 
 
Q57 How useful do you find the PAVS website?
 
Q58
Q59 PAVS operate an environmental mangement system and we are always keen to look at ways of reducing our resources such as paper. To help us do this we will be moving towards using more digital methods of communication. Will you be able to receive information from us in digital formats?
 
Q60 What would prevent you from being able to receive information in digital format?
 
 
Q61 What is your preferred language for written communication?
 
 
Q62 What is your preferred language for spoken communication?
 
 
Q63
Section 3 - Membership
PAVS has a network of member organisations.

Members currently receive:
 - A free Organisational Health Check carried out by a member of the PAVS Learning and Development Team
 - Discounted rates for:
       - training courses
       - use of training suite, meeting rooms & hot-desking facilities
       - use of computer suite (with 4 internet accessible computers)
       - photo copying and bulk printing  
 - Access to "member only" services (e.g. payroll and personnel support) at negotiated rates
 - A free copy of the Quarterly Newsletter "Pembrokeshire Voice"
 - Editorial space in the "Pembrokeshire Voice"
 - A free short-term loan service for equipment (laptops, multi-media projector, digital cameras etc)
 - Invitation to member event
 - Full members have a say in the way PAVS is managed by nominating and electing individuals to the trustee board.  
 
PAVS annual membership costs just £35 (or £30 if paying by direct debit) which is allocated towards the costs of printing and postage of mailings and newsletters, and developing the services provided to members.
Q64 Are you currently a PAVS member?
 
Q65 Are you interested in becoming a member?
 
Q66 If yes, are you happy to be contacted by a PAVS staff member to receive more information about membership?
 
Q67
Section 4 - Future Opportunities and Challenges
Q68
Q69
Q70
Q71
Q72 PAVS would like to collect further information and suggestions from organisations either in the form of case studies or focus groups.

Would you happy to be contacted with regards to taking part in a focus group or becoming a case study?
 
Q73
Thank you very much for your time.
 

Link to http://www.snapsurveys.com/